Refund policy

KitchFix Essentials

Return & Refund Policy

Last updated: May 2026

💚 We want you to love every product you receive. If something isn't right, we'll make it right. Read on for everything you need to know about returns, refunds and exchanges.

⏱️ Return window

We accept return requests within 30 days of your delivery date. After 30 days, we're unable to offer a refund or exchange. Please check your items as soon as they arrive so there's plenty of time to raise any concerns.

✅ What's eligible for a return

✓Item arrived damaged or broken
✓Wrong item received
✓Item is defective or not working
✓Item significantly different to listing
✓Item never arrived
✓Sealed item unopened & unused

❌ What's not eligible for a return

✗Change of mind after use
✗Item damaged by misuse
✗Request made after 30 days
✗Incorrect address provided
✗Opened consumable items
✗Minor colour/size variation from photos

📦 How to start a return

1
Email us at support@kitchfixessentials.com with your order number, a description of the issue, and a photo of the item if it's damaged or defective.
2
Wait for approval — our team will review your request and respond within 2 business days with next steps.
3
Return or resolve — depending on the issue, we'll either send a prepaid return label, offer a replacement, or process a full refund. No unnecessary back and forth.

💳 Refunds

Once your return is approved, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank, it may take a few additional days to appear in your account. You'll receive a confirmation email the moment it's processed.

🔄 Exchanges

We're happy to exchange defective or incorrect items for the same product. If you'd like a different item instead, we'll process a refund and you can place a new order at your convenience. Exchanges are subject to stock availability.

🚚 Return shipping

If the return is due to our error — wrong item, defective product, or damaged in transit — we cover return shipping costs in full. If the return is for any other eligible reason, return shipping costs are the responsibility of the customer.

📬 Get in touch

Questions about your order or return? We're here to help.

Email: support@kitchfixessentials.com

Response time: Within 2 business days

Hours: Monday – Friday, 9am – 5pm ACST