Return Policy

Last updated: May 2026

💚 We want you to love every product you receive. If something isn't right, we'll make it right. Here's everything you need to know.

⏱️ Return window

We accept return requests within 30 days of your delivery date. After 30 days we're unable to offer a refund or exchange. Please check your items as soon as they arrive so there's plenty of time to raise any concerns.

✅ What's eligible for a return

✓Item arrived damaged or broken
✓Wrong item received
✓Item is defective or not working
✓Significantly different to listing
✓Item never arrived
✓Sealed item unopened & unused

❌ What's not eligible

✗Change of mind after use
✗Item damaged by misuse
✗Request made after 30 days
✗Incorrect address provided
✗Opened consumable items
✗Minor colour/size variation

 

📦 How to start a return

Email us at support@kitchfixessentials.com with your order number, a description of the issue, and a photo if the item is damaged or defective.

Wait for approval — our team will review your request and respond within 2 business days with next steps.

Return or resolve — depending on the issue we'll send a prepaid return label, a replacement, or process a full refund. No unnecessary back and forth.

 

💳 Refunds

Once your return is approved, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank it may take a few additional days to appear. You'll receive a confirmation email the moment it's processed.

🔄 Exchanges

We're happy to exchange defective or incorrect items for the same product. If you'd prefer a different item we'll process a refund and you can place a new order. Exchanges are subject to stock availability.

🚚 Return shipping costs

If the return is due to our error — wrong item, defective product, or damaged in transit — we cover return shipping in full. For all other eligible returns, shipping costs are the responsibility of the customer.